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Privacy Policy – TopPlumbing Ltd.

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Effective Date: 14 April 2026

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TopPlumbing Ltd. ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website or contact us.

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1. Who We Are

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Company Name: Mati-Ntlhohe Pay Ltd
Email: Matinthlohe@gmail.com 
Registered Address: 1427b Starkey Ave, Waverley, Pretoria, 0135

We act as the “data controller” of your personal data under applicable data protection laws.

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2. What Data We Collect

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We may collect and process the following personal data:

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  • Name

  • Email address

  • Phone number

  • Address or postcode

  • Details of your enquiry or service request

  • Any information you provide through our contact forms or communications​

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We may also automatically collect certain technical data such as:

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  • IP address

  • Browser type and version

  • Pages visited on our website

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3. How We Use Your Data

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We use your personal data to:

  • Respond to enquiries and provide quotes

  • Deliver our plumbing services

  • Communicate with you regarding bookings or requests

  • Improve our website and services

  • Maintain internal records

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We will only use your data where we have a lawful basis to do so, including:

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  • Your consent

  • Performance of a contract

  • Legitimate business interests

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4. Marketing Communications

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We may contact you with relevant service updates or offers where permitted by law.

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You can opt out of marketing communications at any time by contacting us or using the unsubscribe option (where applicable).

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5. Sharing Your Data

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We do not sell your personal data.

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We may share your data with trusted third parties where necessary, including:

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  • Service providers and subcontractors

  • IT and website hosting providers

  • Business tools and systems used to manage enquiries

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All third parties are required to respect the security of your data and process it in accordance with the law.

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6. Data Storage & Security

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We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

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Your data may be stored securely using third-party systems (e.g. email, CRM tools, or cloud services).

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7. Data Retention

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We will only retain your personal data for as long as necessary to:

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  • Fulfil the purposes we collected it for

  • Satisfy legal, accounting, or reporting requirements

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8. Your Rights

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Under data protection laws, you have the right to:

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  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing

  • Request restriction of processing

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To exercise any of these rights, please contact us at:

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Matinthlohe@gmail.com 

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You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

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9. Cookies

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Our website may use cookies and similar technologies to:

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  • Improve user experience

  • Analyse website traffic

  • Support marketing efforts

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You can control or disable cookies through your browser settings.

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10. Third-Party Links

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Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

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11. Changes to This Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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12. Contact Us

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If you have any questions about this Privacy Policy or how we handle your data, please contact:

 

Mati-Ntlhohe Pay Ltd


Email: Matinthlohe@gmail.com 

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